Public Works
Call Center

The Public Works Call Center fields questions and complaints from residents about streets, water, wastewater and solid waste services. Accomplishments from FY2021 included:

  • Logged more than 22,714 job orders.
  • Answered more than 48,524 calls.
  • Distributed mosquito dunks to residents.
  • Implemented a new call out process to Public Works when BTU experiences a high volume of calls during emergencies after hours.