Public Works
Call Center

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The Public Works Call Center fields questions and complaints from residents about streets, water, wastewater and solid waste services. Accomplishments from FY2021 included:

• Logged more than 22,714 job orders.
• Answered more than 48,524 calls.
• Distributed mosquito dunks to residents.
• Implemented a new call out process to Public Works when BTU experiences a high volume of calls during emergencies after hours.