Information Technology

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The IT Department works to provide innovative, secure and cost-effective technologies to help advance the city’s strategic plan. In FY2021, the department maintained 99.8% or higher uptime for all critical systems, as well as:

Expand cybersecurity awareness program

• Implemented the Dragos Platform on the BTU electrical network to increase security and visibility.
• Worked closely with the city water department to complete the required EPA-mandated Risk and Resilience Assessment and the American Water Works Association (AWWA) Cybersecurity Tool.
• Researched, evaluated and implemented best-of-breed CrowdStrike endpoint malware protection for corporate laptops, workstations and servers to improve the overall city cybersecurity posture.
• Worked closely with BakerTilly to help them effectively and efficiently audit specific city departments.
• Proactively engaged with a security vendor to monitor threats related to Solarwinds and other attacks.
• Implemented the newly approved North American Electric Corporation (NERC) Critical Infrastructure Protection (CIP) CIP-13 Cyber Security – Supply Chain Risk Management standard.
• Performed Payment Card Industry (PCI) annual scoping and review of the 12 city departments that process credit cards.

Expand existing GIS functionality

• Completed major software upgrade to the city’s Enterprise Geographic Information System.
• Developed and deployed internal mapping application for BPD criminal investigations for video camera surveillance.
• Developed and deployed mobile field mapping application, enabling remote collection of GIS data.
• Implemented new GIS software for testing, enabling deployment of the next generation of GIS desktop applications.

Continue community outreach and support

• Deployed, upon request the City of Bryan’s Aerial Response Team (BART) as a regional asset for public safety.
• Continued global and community outreach with BVCART, BVCNet, BVWACS, CEOC, BVCOG and Brazos County.

Continued integration of BTU and city systems

• Implemented Kronos Timekeeping and Mobile Workforce Management.
• Scheduled and enrolled 1,112 City employees for Duo two-factor authentication.

Continue expansion and upgrade of city network infrastructure

• Completed network and datacenter redesign to vastly improve performance and resiliency.
• Overhauled BTU Substation network system to improve performance and supportability.
• Upgraded 401 Windows 10 machines from upcoming end-of-life builds to newer Windows machines.
• Replaced approximately 20% of end-user technology assets to maintain a five-year life-cycle.
• Worked on major fiber projects, including eight new traffic intersections, Travis Bryan Midtown Park, the BTU distribution facility and the Bowie building underground.

Continue to support city systems software/hardware upgrades and implementations

• Handled 8,047 help desk calls over the last year, representing a 15% increase (1,222 calls).
• Completed 13 major system and software upgrades to take advantage of new functionality and improved processes.